Are you a Copytrack user or do you want to become one?

Customer Service is available in German, English, Japanese, Chinese, Italian and French.

Saarbrücker Straße 18
10405 Berlin

Phone: +49-30-809.332.910

Copytrack for callers from the UK

Phone: +44-20-3885.0875

Copytrack for callers from the US

Phone: +1-929.526.408.3


Have you received a letter from us?

If you have received an e-mail or letter from us with a claim, our team is ready to assist you on weekdays between 9 am and 1 pm CET. Please have your case or claim ID ready.

Phone: +49-30-809.332.910



Copytrack GmbH
Dresdener Str. 31
10179 Berlin

Managing Director: Marcus Schmitt
Sales tax identification number: DE305466114
Commercial register: Charlottenburg District Court HRB 173269 B

Registered collection agency according to Sec.10 para. 1 No. 1 RDG [German legal services act]
Entered in the Legal Services Register, file number 7525 G 1 KG 02/16
Registration authority Superior Court of Justice of Berlin

Responsible for the content according to § 55 RStV: Marcus Schmitt, Dresdener Str. 31, 10179 Berlin

Professional indemnity insurance: AXA Versicherungs AG, Cologne, Germany

Professional regulations:

German Legal Services Act (Rechtsdienstleistungsgesetz, RDG)
German Legal Services Ordinance (Rechtsdienstleistungsverordnung, RDV)
German Money Laundering Act (Geldwäschegesetz, AMLA)

The European Commission offers an Online Dispute Resolution platform that you can find here . This platform has been set up by the EU to help unsatisfied customers. You can use it to make a complaint about a good or service you bought over the internet and find a neutral third party (“dispute resolution body”) to handle the dispute. Copytrack is neither obliged nor willing to participate in dispute resolution proceedings in front dispute resolution bodies.

Contact details of the data protection officer:

Copytrack GmbH, Datenschutzbeauftragter, Saarbrücker Straße 18, 10405 Berlin,