Questions and Answers
Answers to frequently asked questions about Copytrack
Copytrack searches all over the world for your images and offers the image post-licensing worldwide. If there is no agreement with the infringer, we can enforce your rights in many countries.
No! Copytrack is free of charge for you. We take a commission only in the case of success.
Typically you will receive up to 70% of the license fee or compensation. For more detailed information please visit our Pricing page.
Billing takes place automatically, so you don’t have to worry about anything.
Our innovative technology allows us to search the internet for your images efficiently and automatically to evaluate hits. Therefore, we can offer our service to you risk-free.
We finance ourselves exclusively through the successful enforcement of your image rights. Only in the event of success will Copytrack receive a commission.
We use several state-of-the-art technologies for our reverse image search, such as Artificial Intelligence and Big Data.
Our new image-matching software uses not only the metadata of a photo but compares the images at the pixel level. This enables us to find even duplicated photographs or modified images.
In order to make your search for illegally used images as effective as possible, we recommend that you only upload images that you have already sold for online use – or that are freely accessible online.
Only these images can be stolen – and found by our search engine. In addition, the upload time is shortened by your preselection. This speeds up the search and makes it easier for you to keep track.
The Copytrack Image Search is designed to find even slightly modified versions of your images. Collaged, retouched, cropped or color-matched images can also be found using the original.
Therefore, it is not necessary to upload multiple versions of an image to Copytrack.
Your images should be uploaded in a common web or preview resolution so that the motifs can still be clearly recognized. The shortest side should be at least 600 pixels long. Thumbnails, are therefore not suitable.
You can also upload images with a very high resolution but this unnecessarily prolongs the upload, as the images will later be reduced to an optimal resolution by the system.
Programs like “jpegMini Pro” can help to reduce images files that are too large and thus speed up the upload.
A collection corresponds to a folder or album. It serves to structure your uploaded images and also enables you to sort hits in a systematic way.
We therefore recommend that you do not place all your uploaded images in a collection, but structure them in a systematic way. Your current folder system on your computer or an already used album structure on an online portal like Flickr can serve as a model.
To prevent misuse, each account is initially limited to 1000 images by default. In order to upload more images, just contact us. Of course, our service remains risk-free for you – there are no direct costs.
The internet is massive, and with it so are the number of illegally used images. But not all illegal uses are 100% legally enforceable. For this reason, our intelligent software pre-screens and filters out all unenforceable images.
This includes, for example, images that are too small, thumbnails and crosslink images. However, if you are really interested in finding all copies, please feel free to contact us for an alternative solution.
Most photographers and picture agencies sell their photos to several customers who use the images online. Thus, there are many legal copies of an image on the internet that can be found through our image search.So that we don’t show you every find, but only potentially illegal uses, there is the function “Whitelist Domain”.
With this function you can either exclude domains completely from the search (under “Manage” > “Whitelist”) or release a domain specifically for an image (“Whitelist Match”). All images found on a whitelisted domain can be viewed under “Hits” > “Whitelisted”.
Tax handling for licensing payments from all over the world is a very complex issue. This also applies to the payments to you as a person, because it is important for us to know whether you are subject to VAT or not.
If you are subject to VAT as a company or entrepreneur, the payment for the license fees must also be paid out with 7% VAT.
We are obliged to check whether you are registered as a company or entrepreneur. We can only check this with a valid EU VAT ID.
If you are a resident in an EU country other than Germany, an EU VAT ID is required so that we can apply a reverse charge procedure for you and you do not have to pay German VAT.
If you submit a claim to Copytrack, we will contact the potential infringer and ask them to license the image subsequently or to comment on the matter. If they have acquired a license for your image, they can note and prove this in our agreement portal.
You can submit claims for images which you are unsure about.
Ideally, however, you should point this out to us during the claim submission process by stating that you may have sold a license already. Find out more about this under ‘What happens if I press “Submit Claim”?’
In some cases this is possible. The CC licenses are a total of six different standard license agreements for the non-profit organization Creative Commons.
Especially on the internet, many images are provided with these standard licenses because these are internationally recognized and the rights situation can be clarified quickly.
The provision under a CC license is always free of charge. Once a picture has been published under a CC license, it cannot be revoked. Which often makes legal enforcement difficult.
Depending on the contract, CC licenses can also be issued under various conditions. If you have chosen a conditional CC license (e.g. exclusively for non-commercial use, BY-NC-SA or similar) and these conditions were disregarded, this can represent a violation of the law. In this case you can submit the case to us.
Legal enforcement is more difficult than with other images, because your image under the CC license has already been deliberately made available to the public as free content. Post-licensing and damages can only be claimed to a small extent and only if the license terms have been violated. If, on the other hand, you have provided an image under BY, BY-SA or BY-ND, it may also be used for commercial purposes. In this case we do not pursue a claim.
In any case, it is necessary that you inform us when submitting the claim if a license has been granted according to Creative Commons.
If you are unsure before submitting a claim, we would be happy to advise you which fees are appropriate for your images.
If you have already sold images for online use in the past, please refer to the license fees charged for this when submitting the case. If you have determined the fee on the basis of the MFM table, you can indicate this in the case submission. If you calculate your license fee differently, you can also enter the license value manually.
Please make sure that the usage type and duration of licenses granted in the past are comparable to the action of the image user in the specific case. The use in an online shop, for example, is not comparable with the use in a purely editorially-used blog.
In any case, it is important that you can prove the amount of license fees levied in the past, for example by sending previous invoices to licensees, customers or picture agencies. The mere submission of price lists or general terms and conditions is often not sufficient proof.
If you have not yet licensed the image in question before for payment, you can use previous licensing of images of comparable type and quality. In any case, it is important that you can prove past license fees, for example with invoices to licensees or customers, or invoices from picture agencies. The mere submission of price lists or general terms and conditions is often not sufficient proof.
If you haven’t licensed pictures for a fee in the past, the MFM table can be a first indication for the evaluation of the license fee amount. It is also helpful to look at the license fees of competitors in the same field. It is important that you remain realistic, but do not sell your rights below value. The required license fee should be realistically achievable on the image market, but should also enable you to work profitably.
If you are unsure before submitting your claims, we would be happy to advise you which fees are appropriate for your images.
Copytrack is a fair portal! In submitting a claim you do not take any financial or legal risk. In contrast to other companies on the market, we do not immediately reprimand rights infringers – rather, we give them the opportunity to license the unlawfully used image first.
If the rights infringer does not comply with the request for post-licensing, a separate decision will be made whether to proceed with a warning or, if necessary, with legal enforcement. This depends on the assertiveness of your claim. Even in this case you do not take on any financial or legal risk.
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